Privacy Policy

Your privacy and the protection of your personal data are very important to us. We advise, therefore, reading this privacy policy to understand and accept the conditions under which you provide your personal data and authorize its collection, use, and disclosure according to the rules defined here.

Privacy Policy for Website Users and End Customers

This website is operated by GANHAR – CONSULTORIA DE GESTÃO, LDA., VAT Number 504689371, headquartered at Edifício do Centro de Escritórios Campo Grande, Avenida do Brasil, No. 1, 1700-062 Lisbon (hereinafter “Re/Max” or “we”). This privacy policy describes how we collect and process your personal data. RE/MAX PORTUGAL is committed to protecting the personal data of its customers and website users, and has therefore prepared this Privacy Policy to communicate its commitment and respect for the rules regarding privacy and the protection of personal data that we collect and process in compliance with the General Data Protection Regulation (GDPR).

1. Your personal data

During your visit to this website, we will automatically collect the following personal data about you:

• information about the pages you visit on this website;
• date and time of your visit,
• IP adress,
• web browser,
• the website (URL) you visited before accessing this website and
• some cookies (see section 2.1 below and also see our cookie policy).

Furthermore, we will collect all the information you submit to us when using the contact forms available on this website.
We also obtain personal customer data provided by members of the Re/Max franchise network. The personal data we process in this context are:

• name;
• address;
• phone number;
• email address;
• fundraising and information associated with fundraising and
• data relating to individual real estate transactions.

Where we ask you to provide any personal data, there is no obligation to do so, but if you do not do so, you will not be able to use all the functions of our website or make use of our real estate services in general.


2. Cookies, Google Analytics, Facebook and AddThis plug-ins

2.1. Cookies

This website uses so-called cookies. A cookie is a small file that can be stored on your computer when you visit a website.

Cookies are generally used to provide additional functionality to website visitors. They can, for example, be created to keep track of your visit and support your navigation on the site, help you resume where you left off, and/or remember your preferences and settings when you visit the site again.

Cookies cannot access, read, or modify any other data on your computer. Most cookies used on this site are called session cookies. They are automatically deleted when you exit the website.

There are also persistent cookies, which remain on your computer until you delete them in your browser. We use persistent cookies to recognize you when you visit this website next time.

If you want to control the cookies installed on your computer, you can modify your browser settings to notify you when a website tries to install a cookie, or you can block cookies altogether. You can also delete cookies that have already been installed on your computer. Refer to the ‘Help’ function in your browser for more information on how to perform these steps.

Please note, however, that disabling cookies may affect your online experience and/or prevent you from fully enjoying our website.

For more information about the use of cookies and how to block them, visit, (Europe).

If you have any questions or comments about our use of cookies, you can consult our cookie policy here or contact us via email at


2.3. reCAPTCHA V2

This website is protected against abusive use of its forms by the reCAPTCHA tool from Google. You can refer to the privacy policy and terms of service applicable to this tool at: 

2.4. Share on Social Media

Our pages integrate plugins from the social networks Facebook, WhatsApp, and Twitter. When you visit our pages and choose to use the content sharing option, you will establish a direct connection to these platforms and their servers. The platforms may correlate your visit to our website with your user account. We declare that as the provider of this website, we have no knowledge of the data transmitted or how these platforms may use it. For more information, please refer to the privacy statement of each of the platforms.

3. Purposes for which we use your data

We use your personal data to provide you with this website as a user, to generate usage statistics, to improve and develop this website, to provide you with real estate mediation services, to respond to your requests and messages, to send you our newsletter if you have subscribed to it, to contact you about properties that may interest you, and to analyze your data in aggregate form for the purpose of analyzing our business.

4. Legal Basis for Processing

The legal basis for processing your data will be our legitimate interests (as per Article 6(1)(f) of the EU General Data Protection Regulation, “GDPR”).

If we process certain personal data about you that we receive from another member of the franchising network, particularly our franchisees, the legal basis for processing will be your consent under Article 6(1)(a) of the GDPR, which will be separately requested. For this collection, your consent will be sought, and you may withdraw your consent at any time. However, this does not affect the lawfulness of processing your data based on consent before its withdrawal.

5. Disclosures and Data Transfers

To the extent necessary for the purposes mentioned above, we will transfer your personal data to the following recipients:
• Our franchisor EMP/ESP Real Estate franchising, Inc., Alpenstrasse 15, Postfach 7863, ch-6302, Zug, Switzerland (“Re/Max Europe”), as well as Re/Max other European franchises and their respective franchisees;
• Astronomikpixel – Lda, with headquarters at Rua Passos Manuel 223, 4th floor, 4000-385 Porto as manager of corporate IT platforms and website and other IT service providers with whom we work.
Some of the above-mentioned recipients are located in or process personal data outside your country. The level of data protection in another country may not be equivalent to that in your country. However, we only transfer your personal data to countries that the European Commission has decided have an adequate level of data protection or we have taken measures to ensure that all recipients provide an adequate level of data protection. We do this, for example, through appropriate data transfer agreements based on standard contractual clauses (2010/87/EC and/or 2004/915/EC). These agreements are accessible upon request from

6. Retention Periods

We will retain the data we automatically collect when you visit this website for a maximum period of six months. If you have subscribed to our newsletter, we will keep your email address until you unsubscribe from our newsletter. If you have registered on our website, we will retain your data for as long as your account exists, and thereafter only if there is a legal obligation to retain your data.

Additionally, we will maintain your personal data received from other members of the franchising network, at least until the end of your business relationship with any of these franchise network members, and thereafter, as long as there is a legal obligation to retain the data or for the exercise or defense of claims.

7. Your Rights

The Customer, as the data subject, has the right to access all of their data. They also have the right to demand its limitation, rectification, opposition, or deletion within the legally imposed limits.
The Customer, as the data subject, also has the right to withdraw their consent for data processing at any time. This change in consent does not affect the lawfulness of the processing based on the previously given consent.
When technically feasible, the Customer can request the portability of their data to another data controller, and the data will only be retained for the exercise or defense of claims.
Also for this purpose (sole effects of declaration, exercise, or defense of a right in a judicial proceeding), data may be retained when some of the rights identified above are exercised.
If you wish to exercise these rights or for any additional questions regarding data protection and its processing, you should contact the data controller in writing using the contact provided below. You will always be asked for proof of the data subject’s identity. Additionally, if at any time you believe that your rights have not been properly safeguarded, you may file a complaint with the National Data Protection Commission.
You can find additional information by visiting the website of the mentioned Commission:

8. Contact Us

If you have any questions or require further clarification regarding the processing of your data, you can contact us via email at
Thank you for reading our Privacy Policy.
September 2020