Privacy Statement

Your personal data and the protection of your privacy are very important to us. We have made several changes to our privacy policies and processes to comply with the General Data Protection Regulation.

We care about your personal data and take great care in its collection and use. All data you provide to us is only used for administrative processing, statistical purposes, and presentation and disclosure of products and services marketed within the scope of real estate mediation activity. The information is solely used by our network of agencies and agents according to their autonomous and independent management. If you wish to exercise any of your rights, such as access, portability, rectification, or deletion, you should do so by contacting the agency or RE/MAX agent to which you provided the information directly.

To help you find your agency or agent, you can consult here.

If you need further clarification, you can contact us via email at

Personal Data

The interaction with our website should not only be interesting but also a good experience for all users. In order to take advantage of all the possibilities for interaction and all the services we offer, it may be necessary for you to provide us with some of your personal data.

There are various contact forms on our website designed to allow contact with a representative of RE/MAX who will assist you with your request. Some of these forms request basic contact information such as your name, email, and phone number, while others request more detailed information such as your address. In all forms, we have taken care to only collect the minimum information necessary to provide you with the service you request. In no case is it obligatory to provide us with any personal data, but if you do not, we may not be able to provide you with the service you require.

We offer the MY/REMAX option, which allows you to create a user account on our website and use more advanced options such as saving your favorite properties or a list of search parameters. Users can also have a more direct connection to agents and interact securely with RE/MAX Agents, making it easier to find your dream home or sell your home more quickly.

Who has access to your information?

Regardless of the contact form you use on our website, we guarantee that your information will only be shared with a RE/MAX representative and never with anyone else. Typically, you will be contacted by a RE/MAX Associate Agent who will follow up on your contact request regarding a property. In the case of contact requests related to career opportunities or franchising sales, your data will be sent to a RE/MAX agency, regional office, or international representative.

How do we protect your personal information?

In the RE/MAX world, your information can only be accessed by a RE/MAX representative using a username and password. Outside of our group of franchisees, your information can only be accessed by the staff of the subcontractor, Gryphtech Inc, which is responsible for the development and maintenance of the website and data storage, and by Devscope S.A., which acts as a subcontractor for the customer tracking system used in the network in Portugal and is responsible for the development and data storage on that platform. Your personal information is always stored on secure servers that comply with all GDPR requirements regarding the protection and processing of personal data.

Right of Access to Personal Data

DeAccording to the GDPR, any citizen has the right to access their personal data stored on our servers. We provide the possibility to request this access through the Access to your personal data page.
You also have the right to request the portability of your data, which means we give you the opportunity to receive your data in a common format that you can use to transfer to another entity.
When you request access to your personal data through the Access to your personal data page, you will receive your personal data in a secure email. This offers you additional flexibility as you can use the same format to send to another entity or copy and paste the information into another file format.

Right to be forgotten

The GDPR also gives you the right to request that RE/MAX forget your personal data. When this process is completed, all personal data that can directly or indirectly identify someone will have been anonymized.
Before: John Smith
After: NULL
To exercise your right to be forgotten, click the Forget my Data button in the email you will receive after requesting access to your data on the page.
As a customer you will also be able to request that they stop contacting you. In cases where you have had a commercial relationship with RE/MAX such as a property transaction or have used any service in the past, RE/MAX reserves the right to keep your information for the mandatory legal period.
In these cases, although it is not possible to exercise the right to be forgotten, you can choose not to be contacted and stop receiving emails from Marketing, New Properties that may be of interest. The Stop Communications option stops any communication sent from this platform.
In addition to what is set out on this page, you can also access our privacy policy on the Privacy Policy page.